IT Support Team Lead

Definedsoftware

Orlando, Northern (FL, KY)

Hybrid

USD 70,000 - 95,000

Full time

5 days ago

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Job summary

Definedsoftware in the Orlando area is seeking an experienced IT Support Team Lead to oversee daily IT support operations, prioritize and delegate service requests, resolve escalated issues, monitor SLAs, and support process improvements.

The ideal candidate will have enterprise IT experience, 2+ years in customer service/QA, and at least 1 year of supervisory experience managing staff and projects.

Qualifications

Oversee daily IT support operations and incident response.
Prioritize and delegate service requests while maintaining SLAs.
Lead QA, coaching, and staff development to improve processes.
Provide technical troubleshooting and exceptional customer service.

Responsibilities

Oversee daily IT support operations and incident response.
Prioritize and delegate service requests while maintaining SLAs.
Lead QA, coaching, and staff development to improve processes.
Provide technical troubleshooting and exceptional customer service.

Skills

IT Support

Team Leadership

Customer Service

Job description

Consulting Engagement Opportunity | Orlando, FL area

We’re seeking an experienced IT Support Team Lead to oversee daily IT support operations, prioritize and delegate service requests, resolve escalated issues, monitor SLAs, and support process improvements. The role also includes team leadership, quality assurance, technical troubleshooting, and customer service.

The ideal candidate will have enterprise IT experience, 2+ years of customer service/QA experience, and at least 1 year of supervisory experience managing staff and projects.

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