Technology Orchestration & Support Lead
okgov
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV seeks a Technology Orchestration and Support Supervisor to lead daily IT support operations in a full-time role. The position focuses on rapid triage, documented handoffs, and proactive incident management while guiding the team to maintain high ticket quality and SLA compliance.
Responsibilities include steering service delivery, coaching staff, and acting as the primary liaison for customer escalations.
Qualifications
- 4 years of customer service or IT support experience.
- 3 years of IT-related technical, lead, or supervisory experience.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination.
Responsibilities
- Direct daily operations of the Technology Orchestration and Support team.
- Provide rapid triage and first-line resolution for endpoint, identity, and connectivity issues across Windows, macOS, and mobile environments.
- Maintain strict escalation boundaries and well-documented handoffs to deeper teams.
- Enforce high-quality tickets in ServiceNow and ensure SLA compliance.
- Serve as primary point of contact for customer escalations and drive issues to resolution.
Skills
Education
Tools
Job description
090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV seeks a Technology Orchestration and Support Supervisor to lead daily IT support operations in a full-time role. The position focuses on rapid triage, documented handoffs, and proactive incident management while guiding the team to maintain high ticket quality and SLA compliance.
Responsibilities include steering service delivery, coaching staff, and acting as the primary liaison for customer escalations.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
