Tech Support Supervisor

University-of-Louisiana-At-Monroe; Breard (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Louisiana at Monroe seeks a Tech Support Supervisor to oversee campus computer systems and supervise Lab Coordinator and A/V Classroom Coordinator. This Tier 2 role drives technology deployment and software imaging for Mac and PC across campus.

You will coordinate purchases, quote processes with Dell and Apple, and ensure equipment meets academic needs while planning updates and enforcing PC management policies.

Qualifications

• Bachelor’s degree or at least 5 years of real-world field experience in technical based background.
• Must have working TCP/IP knowledge.
• Experience in Microsoft products – Windows 11, Windows Server, MS Office; lab imaging software; Apple OS platform knowledge preferred.
• Experience with Active Directory and remote management software preferred.

Responsibilities

• In charge of support and operation of campus computer systems and supervise Lab Coordinator and A/V Classroom Coordinator.
• Manage technology deployment and coordination of new computer, printer, and mobile device purchases.
• Create, maintain and deploy software images for Mac and PC campus-wide and lab systems.
• Coordinate with faculty/staff to acquire quotes for PC and printer purchases from Dell and Apple.
• Maintain contact with academic departments to meet computer-based needs and plan updates.

Skills

TCP/IP knowledge

Windows 11

Windows Server

MS Office

Active Directory

Remote management software

Dell/Apple hardware

Lab imaging software

Education

Bachelor's degree or 5 years field experience

Tools

Active Directory

Remote management software

Dell/Apple hardware

Lab imaging software

Apple OS knowledge

Dell Certified System Expert

Job description

The Tech Support Supervisor will be in charge of support and operation of campus computer systems as well as providing supervision of the Lab Coordinator and the A/V Classroom Coordinator. This is a Tier 2 level support position.

• Manage technology deployment and coordination of new computer purchases, printer purchases, and mobile device purchases.
• Create, maintain and deploy software images for use on campus-wide and lab systems, both Mac and PC
• Coordinate with faculty/staff to acquire quotes for new PC purchases as well as new printer purchases from Dell and Apple.
• Maintains contact with all academic departments to ensure that their computer-based needs are met. Work with the departments on computer updates as needed.
• Creates new computer specifications based on current technologies.
• Coordinates all software installations and support with faculty/staff who have specific software requirements.
• Recommends procedures to enhance use of academic computing resources.
• Coordinates any warranty or repair requests from Dell and Apple. Required to maintain a current Dell Certified System Expert status in order to perform authorized warranty repairs on Dell equipment and ensure other select technicians do the same.
• Monitors and evaluates end user systems for performance using technical skills attained through training and experience.
• Responsible for planning and implementation of campus-wide PC management policies.
• Responsible for maintaining and monitoring Verizon mobile phone accounts and ordering mobile devices as needed.
• Supervises the Lab Coordinator and the A/V Classroom Coordinator positions.
• Other duties as required.

• Must have bachelor’s degree or at least 5 years ofreal-world field experience in technical based background.
• Must have working TCP/IP knowledge.
• Experience in Microsoft products – Windows 11, Windows Server, MS Office; lab imaging software; Apple OS platform knowledge preferred.
• Experience with Active Directory and remote management software preferred.