Tech Support Specialist – Windows & Mac Expert

Turning Point for God; San Diego (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

HSA option

Life Insurance

401(k) retirement plan

Paid time off

Job summary

Turning Point Ministries, based in Lakeside, CA, seeks an IT Support Technician to provide responsive end‑user tech support across Windows, macOS, and business apps. You will manage tickets, troubleshoot hardware and software, and maintain documentation in a security‑minded team.

The role requires strong customer service, reliable problem solving, and willingness to travel to remote offices. On‑site, full‑time with comprehensive benefits is offered.

Qualifications

• Minimum of 3 years of independent hands-on end-user IT support experience.
• Experience supporting Windows 11 and macOS.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Familiarity with Active Directory accounts and group administration.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, and VPN fundamentals.
• Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
• Strong written and verbal communication skills.
• Demonstrated customer service and problem-solving skills.
• Highly organized, with the ability to prioritize multiple support requests and follow issues through to resolution in a fast-paced environment.
• Exceptional attention to detail and commitment to confidentiality.
• Ability to learn and apply new technology tools and resources.
• Self-motivated, proactive, and accountable.
• Ability to lift and move computers, monitors, and related equipment weighing up to 50 pounds.
• Ability to travel locally and occasionally out-of-state to support Turning Point remote offices and organizational technology needs.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Own assigned help desk tickets from creation through resolution, including timely acknowledgment, regular status updates, thorough documentation, appropriate follow-up, and confirmation of resolution whenever practical.
• Diagnose and resolve end-user issues across Windows and macOS environments, including hardware, operating systems, productivity applications, VPN, and business‑specific software.
• Troubleshoot and resolve printer, scanner, and multi‑function device issues (driver conflicts, network printing, scan-to-email/folder).
• Independently troubleshoot technical issues by gathering relevant information, identifying potential causes, researching documentation and known issues, testing solutions, and escalating appropriately when additional expertise is required.
• Identify issues requiring escalation and engage the appropriate IT team member or vendor with complete troubleshooting notes, relevant logs, error messages, and steps already performed.
• Follow established IT security policies and procedures when configuring devices, administering accounts, granting access, handling sensitive information, and responding to suspected security incidents. Promptly upscale suspected phishing, malware, account compromise, unauthorized access, or other security concerns.
• Build, configure, deploy, replace, and troubleshoot Windows and macOS endpoints using standardized imaging, configuration, and MDM processes; verify required applications, security controls, connectivity, and user access before deployment.
• Maintain accurate IT asset records for assigned equipment, including deployment, reassignment, replacement, return, and retirement of end‑user devices and peripherals.
• Provision, modify, disable, and troubleshoot user accounts, permissions, groups, and access across Active Directory, Microsoft 365, MDM platforms, and approved line‑of‑business systems in accordance with established access‑control procedures.
• Perform moves/adds/changes and basic troubleshooting on the corporate VoIP phone system in coordination with the vendor.
• Maintain accurate, up‑to‑date documentation for common issues, solutions, and procedures in the IT knowledge base.
• This job description summarizes the position’s primary responsibilities. Duties may be modified and additional responsibilities may be assigned by management based on ministry needs.

Skills

Windows support

macOS support

Microsoft 365 administration

Active Directory

VPN troubleshooting

TCP/IP DNS DHCP Wi‑Fi

Printer & device support

Customer service

Documentation

Security awareness

Communication skills

Tools

MDM platforms

VoIP systems

Network switches & WAPs

Job description

Turning Point Ministries, based in Lakeside, CA, seeks an IT Support Technician to provide responsive end‑user tech support across Windows, macOS, and business apps. You will manage tickets, troubleshoot hardware and software, and maintain documentation in a security‑minded team.

The role requires strong customer service, reliable problem solving, and willingness to travel to remote offices. On‑site, full‑time with comprehensive benefits is offered.