Help Desk Specialist

High Sierra Talent; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a customer-focused Help Desk/Desktop Support Specialist in Oklahoma City for a 6+ month contract. The role involves providing level 1 desktop support, troubleshooting hardware and software issues, and offering white-glove support to VIP users. Ideal candidates will have experience in IT support roles, strong knowledge of Windows OS and Microsoft 365, and excellent customer service skills. Some travel required within Oklahoma and the continental U.S.

Qualifications

• Proven experience in Help Desk Support, Desktop Support, or IT Support roles.
• Strong working knowledge of Windows OS and Microsoft 365.
• Excellent customer service, communication, and interpersonal skills.

Responsibilities

• Provide first-level IT support to end users via phone, email, and in-person.
• Diagnose and troubleshoot desktop hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, peripherals, and desktop applications.

Skills

Help Desk Support

Desktop Support

Windows OS

Microsoft 365

Customer Service

Communication Skills

Troubleshooting

Education

IT certifications (CompTIA A+, MCDST)

Job description

High Sierra Talent is partnering with a client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6+ month contract. This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment.

The ideal candidate will provide Level 1 desktop and help desk support, troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users.

Key Responsibilities

• Provide first-level IT support to end users via phone, email, and in-person, ensuring timely issue resolution
• Diagnose and troubleshoot desktop hardware, software, and network issues, escalating complex problems when necessary
• Install, configure, and maintain PCs, laptops, peripherals, printers, and standard desktop applications
• Support Microsoft Windows and Microsoft 365 (O365) environments
• Assist with user account management, password resets, and access permissions
• Deliver white-glove / VIP support for senior leadership and executive users
• Document support tickets, resolutions, and maintenance activities accurately
• Collaborate with internal IT teams to resolve issues efficiently
• Participate in rotating on-call support schedules
• Work independently with minimal supervision while managing multiple priorities
• Travel occasionally within Oklahoma and the continental U.S. for project and support needs

Required Qualifications

• Proven experience in Help Desk Support, Desktop Support, or IT Support roles
• Strong working knowledge of Windows OS and Microsoft 365 (O365)
• Experience supporting common desktop applications and enterprise software
• Solid understanding of computer hardware, networking fundamentals, and troubleshooting best practices
• Excellent customer service, communication, and interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Willingness and ability to travel and work without direct supervision

Preferred Qualifications

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar
• Experience supporting executives or VIP users in a corporate environment