Help Desk Specialist: Network & User Support (On-Call)

Communitycare

Glenpool (OK)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

CommunityCare in Tulsa, OK, is seeking an Information Technology - Help Desk Analyst to maintain and support the Help Desk and new systems, including network installations, PC support, and infrastructure development.

The role requires strong troubleshooting, LAN/WAN knowledge, Microsoft software proficiency, and the ability to explain technical details clearly. Education includes an Associate degree and A+/N+ certifications; travel/on-call may be required.

Qualifications

Knowledge of LAN/WAN networking concepts.
Proficient in Microsoft software.
N+ and A+ certifications preferred.
Minimum 2 years related systems experience preferred.
Health Care Sanctions background check required.

Responsibilities

Perform network administration including the installation and configuration of new personal computers.
Research new technologies and developmental tools and recommend their implementation.
Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training.
Install and maintain electronic information processing equipment.
Evaluate hardware and software alternatives available to users and recommend appropriate choices.
Requires physically lifting and moving equipment short distances.
On-call as needed.
May be contacted by phone and/or email; may receive up to 3-4 calls a week.
Perform other job-related duties as assigned.