Technical Support Specialist

Weekday AI; Allen (TX); On-site; USD 34,000 - 37,000; Full time

Job summary

Weekday AI in Allen, Texas is seeking a Technical Support Specialist II to deliver high-level support for networking, Linux, Windows Server, and related technologies in a fast-paced environment.

This 6-month onsite contract requires strong troubleshooting, hands-on experience with VPNs, VLANs, TCP/IP, and SSL/TLS, plus collaboration with Product and Engineering teams to resolve issues and document solutions.

Qualifications

• 2 to 3+ years of experience in Technical Support or Application Support roles.
• Excellent troubleshooting and analytical abilities
• Proficiency with Windows Server 2008/2012/2016
• Windows 7/8/10
• Linux Command Line Interface (CLI)
• Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
• PowerShell scripting
• HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Skills

Networking

Linux

Windows Server

PowerShell scripting

TCP/IP

Troubleshooting

Communication skills

Tools

VMware

Hyper-V

Azure Cloud

Job description

This role is for one of the Weekday's clients

Allen, Texas (Onsite)

Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Requirements

Responsibilities:

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

• 2 to 3+ years of experience in Technical Support or Application Support roles

• Excellent troubleshooting and analytical abilities

• Proficiency with:

  • Windows Server 2008/2012/2016
  • Windows 7/8/10
  • Linux Command Line Interface (CLI)
  • Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
  • PowerShell scripting
  • HTTPS, SSL/TLS security protocols

• Strong verbal and written communication skills

Preferred Qualifications:

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
• Experience working with VMware or Hyper-V virtualization platforms
• Knowledge of Azure Cloud and container technologies
• Familiarity with ITIL framework is a plus

Additional Information:

• This is a 6-month contract position with potential for extension or transition to permanent hire
• Candidates must be willing to work onsite in Allen, TX
• Successful candidates are required to pass the CJIS background screening
• The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support