Broadband Technician I Field Operations Tacoma

Lightcurve; Tacoma (WA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Holiday pay (10 days/year)

Sick/paid time off (4 weeks/year)

Medical, dental, vision, and life保险

401(k) with company matching

Employee Assistance Program

Job summary

Lightcurve is seeking a Broadband Technician I to install, test, and repair telecommunication services for residential and commercial customers from Tacoma, WA, with on-site and occasional travel to service areas. You will work both indoors and outdoors, possess a valid driver’s license, and participate in on-call rotations.

The role requires entry-level training completion, safety compliance, and ability to educate customers on service usage.

Qualifications

• High school diploma or equivalent.
• Valid state driver’s license with clean driving record.
• CPR/First Aid training within first year.
• Flagger training within first two years as scheduled by supervisor.
• Pass background and pre-employment drug screening.
• NCTI/Jones, TIA, WA state low voltage license, or relevant certifications.
• Basic knowledge of internal systems within 3 months; proficiency within 6 months.
• Ability to take trouble calls and respond effectively while on call.

Responsibilities

• Install, test, and repair telecommunication and broadband services for residential and commercial customers.
• Demonstrate and educate customers on Lightcurve services.
• Analyze quality and determine acceptability of services delivered after installation.
• Remain on call during scheduled periods and respond to calls as needed.
• Operate and maintain assigned vehicle with necessary equipment.
• Coordinate with other departments to ensure customer satisfaction and problem resolution.
• Maintain up-to-date documentation on network specifics and changes.
• Stay updated on industry trends and safety guidelines.

Skills

On-call ability

Customer service

Safety awareness

Education

High school diploma or equivalent

CPR/First Aid within 1 year

WA low voltage license or certifications

Job description

As a Broadband Technician I, you will work both inside and outside to build, install, test, and repair telecommunication and broadband services for residential and commercial customers. Success in this role requires the ability to perform the responsibilities and meet the qualifications listed below.

• Complete entry-level training successfully.
• Install internet and streaming services.
• Install aerial or underground coax and fiber cable.
• Perform fiber splicing.
• Demonstrate and educate customers professionally on the use of Lightcurve services.
• Analyze quality and determine acceptability of services delivered upon completion of installation.
• Remain on call during scheduled time periods and respond to calls as needed.
• Operate and maintain the assigned vehicle in accordance with company guidelines, ensuring it is stocked with necessary equipment.
• Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution.
• Maintain a sense of urgency and consistently meet deadlines.
• Complete required paperwork and documentation accurately for each job assignment.
• Maintain up-to-date documentation on network specifics, configurations, and changes.
• Work closely with other technical teams (e.g., technical support, dispatch, central office, engineering, customer service/sales, and management) to align network infrastructure with business needs.
• Stay updated on industry trends, technologies, and best practices in networking.
• Stay in compliance with state, federal, and company safety guidelines.

Experience and Qualifications

• High school diploma or equivalent.
• Valid state driver's license and non-negligent driving record.
• Successful completion of first aid and CPR training within the first year of employment.
• Successful completion of flagger training within the first two years of employment, as scheduled by supervisor.
• Must pass background and pre-employment drug screening.
• NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications.
• Basic knowledge of internal systems within the first three months; proficiency within six months.
• Ability to take trouble calls and respond effectively while on call.

Measuring Success

• Contributing to and developing a performance- and results-oriented culture.
• Behaviors that are aligned with and strengthen company values.

Location, Work Environment, Hours, and Physical Requirements

• This role is based out of our Tacoma, WA location with possible occasional travel to other Lightcurve service areas.
• Ability to frequently move/lift up to 75 lbs.
• Ability to work outside in all weather conditions.
• Ability to work in attics, basements, crawl spaces, manholes, and other similar places.
• Ability to climb poles and ladders, operate lift buckets, and be comfortable working aloft with hand tools.
• Bending, stooping, crawling, twisting, grasping, fine motor skills, and keyboarding.
• On-call participation required during scheduled time periods.
• 8- or 10-hour day shifts are required, occasionally including evenings, weekends, overtime, and holidays as service conditions require.

Compensation

• This full-time position pays $28.93 to $34.03 per hour
• 10 paid holidays per year
• 4 weeks per year of sick/paid time off, prorated
• Medical, dental, vision, and life insurance
• 401(k) with company matching
• Employee Assistance Program

Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies.

In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber‑optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.