School IT Help Desk & Support Specialist

Tacoma Public Schools; Washington; On-site; USD 45,000 - 64,000; Full time

Job summary

Tacoma Public Schools is seeking an IT Support Technician to be the first point of contact for district technology issues. You will provide technical assistance for hardware and software, diagnose needs, and deliver prompt service in a heavy-support environment.

The role emphasizes customer service, problem solving, and collaboration with multiple departments to resolve a wide range of tech questions and incidents while maintaining accurate case records and knowledge base entries.

Qualifications

• High School graduation; technical training in computer science or related field preferred.
• Three years working in technology; school environment preferred.
• One-year experience in customer service; strong communication skills.

Responsibilities

• Provide first-point-of-contact IT support for hardware and software issues.
• Diagnose customer needs and ensure responsive service and resolution.
• Collaborate across departments to resolve technical questions and issues.
• Document inquiries, problems, and resolutions; adhere to SLAs.
• Maintain and update knowledge of hardware, software, and tools.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Remote support

Windows OS

Office 365

Network basics

Education

High School diploma

Technical training in computer science or related field

3 years technology experience

1 year customer service experience

Tools

Remote desktop tools

Knowledge base software

Job description

Tacoma Public Schools is seeking an IT Support Technician to be the first point of contact for district technology issues. You will provide technical assistance for hardware and software, diagnose needs, and deliver prompt service in a heavy-support environment.

The role emphasizes customer service, problem solving, and collaboration with multiple departments to resolve a wide range of tech questions and incidents while maintaining accurate case records and knowledge base entries.