Tech Support Specialist — Frontline IT Troubleshooter

ADP, Inc.; Boise (ID); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement match

Paid time off

Professional development

Job summary

Futura Title & Escrow in Boise, Idaho, is seeking a Technology Support Specialist to join our IT team. This is an on-site role for individuals starting their career or bringing a few years of experience, with a focus on user support and problem solving.

You’ll be the first line of contact for hardware, software, and network issues, set up devices, use remote tools, log tickets, and assist with IT maintenance.

Qualifications

• High School Diploma or equivalent.
• Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
• Basic experience providing technical support to end users.
• Familiarity with Microsoft Office and common productivity tools.
• General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
• Strong communication skills and a customer‑first approach when assisting users with technical issues.
• Ability to explain technical concepts to non‑technical users.
• Attention to detail in documenting support activity and following established procedures.

Responsibilities

• Be the first line of support for tech issues—via phone, email, or in person.
• Troubleshoot hardware, software, and network hiccups.
• Set up and configure computers, mobile devices, and software.
• Use remote tools to assist users across locations.
• Keep detailed records in our ticketing system.
• Apply updates, perform backups, and support IT maintenance.
• Provide friendly, clear training to users.
• Escalate complex issues when needed.
• Adapt to evolving tech and team needs.

Skills

IT support

Customer service

Communication

Troubleshooting

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Ticketing system

Remote tools

Job description

Futura Title & Escrow in Boise, Idaho, is seeking a Technology Support Specialist to join our IT team. This is an on-site role for individuals starting their career or bringing a few years of experience, with a focus on user support and problem solving.

You’ll be the first line of contact for hardware, software, and network issues, set up devices, use remote tools, log tickets, and assist with IT maintenance.