Technology Support Specialist

ADP, Inc.; Boise (ID); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement match

Paid time off

Professional development

Job summary

Futura Title & Escrow in Boise, Idaho, is seeking a Technology Support Specialist to join our IT team. This is an on-site role for individuals starting their career or bringing a few years of experience, with a focus on user support and problem solving.

You’ll be the first line of contact for hardware, software, and network issues, set up devices, use remote tools, log tickets, and assist with IT maintenance.

Qualifications

• High School Diploma or equivalent.
• Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
• Basic experience providing technical support to end users.
• Familiarity with Microsoft Office and common productivity tools.
• General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
• Strong communication skills and a customer‑first approach when assisting users with technical issues.
• Ability to explain technical concepts to non‑technical users.
• Attention to detail in documenting support activity and following established procedures.

Responsibilities

• Be the first line of support for tech issues—via phone, email, or in person.
• Troubleshoot hardware, software, and network hiccups.
• Set up and configure computers, mobile devices, and software.
• Use remote tools to assist users across locations.
• Keep detailed records in our ticketing system.
• Apply updates, perform backups, and support IT maintenance.
• Provide friendly, clear training to users.
• Escalate complex issues when needed.
• Adapt to evolving tech and team needs.

Skills

IT support

Customer service

Communication

Troubleshooting

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Ticketing system

Remote tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 1413

Salary Range: $21.00 To $25.00 Annually

This is an in‑person, on‑site position based in Boise, Idaho.

Company Overview

Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.

About the Role

Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.

What You’ll Do

• Be the first line of support for tech issues—via phone, email, or in person
• Troubleshoot hardware, software, and network hiccups
• Set up and configure computers, mobile devices, and software
• Use remote tools to assist users across locations
• Keep detailed records in our ticketing system
• Apply updates, perform backups, and support IT maintenance
• Provide friendly, clear training to users
• Escalate complex issues when needed
• Adapt to evolving tech and team needs

What You Bring

• High School Diploma or equivalent
• Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
• Basic experience providing technical support to end users.
• Familiarity with Microsoft Office and common productivity tools.
• General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
• Strong communication skills and a customer‑first approach when assisting users with technical issues.
• Ability to explain technical concepts to non‑technical users.
• Attention to detail in documenting support activity and following established procedures.

What We Offer

We believe in supporting our team across all stages of life and career. Our benefits include:

• Comprehensive healthcare coverage
• Retirement savings plans with company match
• Generous paid time off and holiday
• Professional development and training opportunities