Tech Support Specialist for Scanners & Security

Confidential Employer; Santa Fe Springs (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Confidential Employer in Santa Fe Springs is seeking a Tech Support specialist to provide proactive technical support for scanners and security products via telephone, email, live chat, and ticketing systems. You will diagnose issues, assist customers remotely, and help with product testing and RMA shipments.

Applicants should have 2-3 years in technical support, familiarity with Windows and Mac platforms, TCP/IP and VPN concepts, and strong communication skills.

Qualifications

• Associates or bachelor's degree, or equivalent combination of training and experience.
• 2-3 years of Technical Support experience.
• Familiar with Windows XP/Vista/7/8, Mac OSX, Android, iOS.
• Knowledge of TCP/IP, IPv4, FTP, VPN, POP3/SMTP/IMAP, firewall configuration.

Responsibilities

• Provide proactive technical support for scanners and security products via telephone, email, live chat and ticketing systems.
• Diagnose issues and provide correct solutions; work with clients remotely.
• Coordinate product testing, RMA shipments, and tracking; assist in issue follow-up.
• Train team members on new products and processes to ensure product competency.

Skills

Technical Support

Customer Service

Diagnostics

Remote work

Communication

Education

Associates or Bachelor's degree

Tools

Remote access software

VPN/Firewall concepts

Job description

Confidential Employer in Santa Fe Springs is seeking a Tech Support specialist to provide proactive technical support for scanners and security products via telephone, email, live chat, and ticketing systems. You will diagnose issues, assist customers remotely, and help with product testing and RMA shipments.

Applicants should have 2-3 years in technical support, familiarity with Windows and Mac platforms, TCP/IP and VPN concepts, and strong communication skills.