Tech Support

Confidential Employer; Santa Fe Springs (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Confidential Employer in Santa Fe Springs is seeking a Tech Support specialist to provide proactive technical support for scanners and security products via telephone, email, live chat, and ticketing systems. You will diagnose issues, assist customers remotely, and help with product testing and RMA shipments.

Applicants should have 2-3 years in technical support, familiarity with Windows and Mac platforms, TCP/IP and VPN concepts, and strong communication skills.

Qualifications

• Associates or bachelor's degree, or equivalent combination of training and experience.
• 2-3 years of Technical Support experience.
• Familiar with Windows XP/Vista/7/8, Mac OSX, Android, iOS.
• Knowledge of TCP/IP, IPv4, FTP, VPN, POP3/SMTP/IMAP, firewall configuration.

Responsibilities

• Provide proactive technical support for scanners and security products via telephone, email, live chat and ticketing systems.
• Diagnose issues and provide correct solutions; work with clients remotely.
• Coordinate product testing, RMA shipments, and tracking; assist in issue follow-up.
• Train team members on new products and processes to ensure product competency.

Skills

Technical Support

Customer Service

Diagnostics

Remote work

Communication

Education

Associates or Bachelor's degree

Tools

Remote access software

VPN/Firewall concepts

Job description

Tech Support

Sep 27, 2026 |Jobs & Employment | Santa Fe Springs Reference: 6849

Listing Details

Location: Santa Fe Springs

**Job Duties:**

To provide proactive technical support and services for customers who need assistants on scanners and security products, via telephone call, email, live chat, and FAE ticketing systems;- To provide technical support service for scanner and security products to enhance the company's image and to satisfy customer needs, which include all products;- Perform efficient diagnostics to determine customer problems and to provide correct solutions;- Work with clients remotely with or without remote assistance software;- To provide customer service which includes product testing, RMA shipment delivery & tracking, evaluation delivery & return;- Collect field feedbacks and follow up issue tracking;- Train to refresh and upgrade members of the technical support, customer service and sales & marketing teams; in particular, the introduction of new products to assure the products competency of team members;

**Requirements:**

Associates or bachelor's degree, or equivalent combination of training and experience- 2 - 3 years of Technical Support and the related experiences- Familiar with operating systems of Win XP, Vista, Win 7/8, Mac OSX, Android, and iOS- With knowledge of TCP/IP, IPv4, FTP, DDNS, VPN, POP3, SMTP, IMAP, firewall configuration, A+ / Network & certifications would be a plus- Experience in CCTV industry is a PLUS- Excellent phone, written and oral communication skills- Motivated and fast learner