IT Support Specialist: Resolve Issues, Empower Users

Kaiser Permanente; Wailuku, Northern (HI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks an IT Support Analyst to deliver first and second level support, handle setup and maintenance of computer systems, and coordinate with vendors. The role emphasizes customer service and cross-functional collaboration while ensuring adherence to ITIL processes.

The candidate should have a minimum 3 years IT support experience and a relevant bachelor's degree or equivalent. This on-site position offers opportunities in a large healthcare IT environment with

Qualifications

• Minimum three (3) years IT experience in a support or operations environment.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or four (4) years of experience in a directly related field.

Responsibilities

• Provides first and second level IT support for complex problems.
• Performs setup and maintenance of computer systems.
• Supports incident escalation and documentation in tracking system.
• Assists with disaster recovery and business continuity efforts.
• Maintains knowledge base and SOPs for IT operations.

Skills

IT Support

Customer Service

Cross-functional Collaboration

Documentation

Education

Bachelor's degree in Computer Science or related field

4 years related experience

Tools

Microsoft Windows Server

Unix/Linux Server OS

ITIL/ITSM

Disaster Recovery procedures

Job description

Kaiser Permanente in Hawaii seeks an IT Support Analyst to deliver first and second level support, handle setup and maintenance of computer systems, and coordinate with vendors. The role emphasizes customer service and cross-functional collaboration while ensuring adherence to ITIL processes.

The candidate should have a minimum 3 years IT support experience and a relevant bachelor's degree or equivalent. This on-site position offers opportunities in a large healthcare IT environment with