1st Line IT Help Desk Specialist - Technical Support

No Limit Systems, LLC; Monona (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

No Limit Systems, LLC is seeking a Technical Support Specialist to deliver first-level IT support to managed clients. You will log tickets, follow established procedures, and escalate issues when additional expertise is required.

You will assist with email, MFA, printers, peripherals, and basic connectivity, documenting steps and communicating clearly with customers while maintaining confidentiality. This role emphasizes methodical troubleshooting, solid customer service, and the ability to work

Qualifications

• Strong basic IT troubleshooting and problem-solving skills.
• Familiarity with Windows OS and common business apps.
• Knowledge of networking basics (DNS, DHCP, WiFi).
• Experience with Microsoft 365 or Google Workspace.
• Excellent written and verbal communication.
• Ability to manage multiple requests and stay organized.
• Commitment to confidentiality and client privacy.

Responsibilities

• Receive, prioritize, and update support tickets with clear notes.
• Assist users with email, MFA, printers, peripherals, and connectivity.
• Help with computer setup, software installation, and employee onboarding/offboarding.
• Perform password resets after verifying identity.
• Use remote support tools and visit client locations as needed.
• Identify security concerns and elevate when necessary.
• Document troubleshooting steps and verify fixes.
• Escalate unresolved issues with detailed context.

Skills

Windows OS

Networking basics

Microsoft 365/Google Workspace

Troubleshooting

Written communication

Organization

Confidentiality

Scope awareness

Tools

Ticketing systems

Remote support tools

Job description

No Limit Systems, LLC is seeking a Technical Support Specialist to deliver first-level IT support to managed clients. You will log tickets, follow established procedures, and escalate issues when additional expertise is required.

You will assist with email, MFA, printers, peripherals, and basic connectivity, documenting steps and communicating clearly with customers while maintaining confidentiality. This role emphasizes methodical troubleshooting, solid customer service, and the ability to work