Campus IT Help Desk Champion with Flexible Hours

Massachusetts College of Pharmacy and Health Sciences

Worcester (MA)

On-site

USD 45,000 - 65,000

Full time

7 days ago

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Job summary

The Help Desk Technician at Massachusetts College of Pharmacy and Health Sciences in Worcester provides desktop and classroom support for all MCPHS technology systems, focusing on excellent customer service.

Responsibilities include first-level support via phone, email, or in-person; troubleshooting hardware, software, and network issues; incident tracking; classroom technology support; documentation and user education; and helping with security and policy compliance while collaborating with the

Qualifications

Experience delivering high level customer service in a fast-paced environment.
1–3 years of desktop, laptop, and peripheral support; basic networking knowledge.
Familiarity with Windows operating systems (Windows 7/8/10), Office 2013/2016/365, Adobe products, and ESET antivirus.
Ability to manage shifting priorities and deadlines; good client-facing communication.

Responsibilities

Provide first-level support to end-users via phone, email, or in-person.
Troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
Resolve login, connectivity, and software application problems.
Provide backup/overflow phone & email support to the College community.
Support and maintain classroom technology (video conferencing, projection, PC connectivity).
Record, track, and update all support requests in the ticketing system; escalate as needed.
Follow up to ensure timely resolution and user satisfaction.
Create and maintain technical documentation and user guides.