Technology Support Specialist

JPMorganChase; Belleville (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase in the Corporate - IP Foundational Services and Data Center Services group seeks a Technology Support Specialist to help ensure the seamless tech experience across the firm. You will assist with hardware, software, and network issues while following best practices and striving for high customer satisfaction.

You will work in a dynamic cultural environment, handle media operations tasks, contribute to process improvements, and support incident resolution, tape restorations, and data

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Basic analytical skills with a willingness to learn and develop.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.
• Heavy lifting required.

Responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitate data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Skills

Problem-solving

End-user support

Customer service

Hardware troubleshooting

Software troubleshooting

Basic networking

Job description

Job Description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorganChase in Corporate - IP Foundational Services and Data Center Services, you are a key part of a team that leverages best practices to support day-to-day technology activities. In this role you will assist and provide troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job Responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitate data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Required Qualifications, Capabilities, And Skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Basic analytical skills with a willingness to learn and develop.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.
• Heavy lifting required.

Preferred Qualifications, Capabilities, And Skills

• Basic understanding of data center operations and media management.
• Familiarity with media tracking systems and inventory management tools.
• Strong communication skills and a collaborative mindset.
• Heavy lifting required.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the "J.P. Morgan and Chase" brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.