Technology Support Specialist

JPMorgan Chase & Co.; Belleville (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Specialist to address hardware, software, and network issues within the firm, contributing to efficient service delivery in a corporate setting.

The role focuses on media operations, incident support, and collaboration with other teams to ensure smooth technology experiences across the organization. A foundational understanding of data center operations and strong communication are valued.

Qualifications

• Up to 6 months of experience solving problems and delivering first contact end-user support.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.

Responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitates data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Skills

Problem-solving

First-contact support

Task prioritization

Organization

Independent work

Heavy lifting

Tools

Media tracking systems

Inventory management tools

Job description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorganChase in Corporate - IP Foundational Services and Data Center Services, you are a key part of a team that leverages best practices to support day-to-day technology activities. In this role you will assist and provide troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitate data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Basic analytical skills with a willingness to learn and develop.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.
• Heavy lifting required.

Preferred qualifications, capabilities, and skills

• Basic understanding of data center operations and media management.
• Familiarity with media tracking systems and inventory management tools.
• Strong communication skills and a collaborative mindset.
• Heavy lifting required.