Tech Support Specialist: Connectivity & Troubleshooting

Connext; Town of Ogden (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Connext is seeking a Technical Support Representative in New York to be the first point of contact for customers facing technical or connectivity issues. The role emphasizes delivering excellent service while applying technical know‑how, with a Sunday–Wednesday shift from 9:30 am to 8:00 pm.

You will troubleshoot connectivity, network configuration, and hardware setup, collaborating with field technicians to resolve complex problems, while communicating clearly and empathetically.

Qualifications

• Proven experience in technical support or customer service.
• Strong understanding of networking, internet connectivity, and hardware configurations.
• Excellent communication skills, verbal and written.
• Problem-solving with a proactive approach.
• Ability to work independently and in a team in a fast-paced environment.
• Flexibility to work the specified shift schedule, including evenings and weekends if required.
• High school diploma or equivalent; technical certifications or relevant training are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or other channels with prompt, professional, and empathetic assistance.
• Diagnose and resolve connectivity, network configuration, and hardware setup issues; collaborate with field technicians or supervisors for complex problems.
• Identify root causes and develop effective solutions to restore service and improve customer satisfaction.

Skills

Technical support

Networking

Customer service

Communication

Troubleshooting

Teamwork

Shift flexibility

Independent work

Education

High school diploma or equivalent

Technical certifications

Tools

Networking hardware

Job description

Connext is seeking a Technical Support Representative in New York to be the first point of contact for customers facing technical or connectivity issues. The role emphasizes delivering excellent service while applying technical know‑how, with a Sunday–Wednesday shift from 9:30 am to 8:00 pm.

You will troubleshoot connectivity, network configuration, and hardware setup, collaborating with field technicians to resolve complex problems, while communicating clearly and empathetically.