Technical Support Specialist

Envision Technology Solutions; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Envision Technology Solutions in New York, NY is seeking an experienced IT professional to join our operations team. The ideal candidate will have 8–10 years of hands-on experience, strong command-line tooling, and a solid grasp of databases, networking beyond basic connectivity, and scripting/automation.

You will troubleshoot complex systems, collaborate across technical and non-technical teams, and own issue resolution from diagnosis to closure.

Qualifications

• Must have strong knowledge of command-line/CLI tools.
• Solid understanding of databases and basic database concepts.
• Networking beyond basic desktop connectivity.
• Experience with scripting and/or automation to streamline tasks.

Skills

CLI tools

DB concepts

Networking beyond basics

Scripting/automation

Job description

New York, NY | 8 - 10 years of experience

Job Description

Must Have Technical/Functional Skills

• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escape.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.