Connectivity Platform Technical Support Engineer

Gigs, Inc.; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Gigs, Inc. in New York is seeking a Technical Support Engineer to serve as the technical anchor for our support operations, owning complex provisioning and API issues and guiding Tier 1 teams toward resolution.

You will troubleshoot connectivity, translate findings into clear customer communications, and feed insights to Product and Engineering to improve the platform's API and dashboard; remote-friendly with NYC hub collaboration.

Qualifications

• 2–3 years of experience in a technical role with customer-facing components.
• Comfort with debugging APIs and tracing technical processes.

Responsibilities

• Drive technical resolution beyond standard fixes for provisioning and API failures.
• Troubleshoot connectivity and guide customers to resolution.
• Mentor Tier 1 support and unblock escalated tickets.
• Translate technical findings into accessible customer communications.
• Influence product improvements with support data for API and dashboard.

Skills

Technical background

Customer-facing experience

Troubleshooting mindset

Communication skills

Operational agility

Tools

Postman

Job description

Gigs, Inc. in New York is seeking a Technical Support Engineer to serve as the technical anchor for our support operations, owning complex provisioning and API issues and guiding Tier 1 teams toward resolution.

You will troubleshoot connectivity, translate findings into clear customer communications, and feed insights to Product and Engineering to improve the platform's API and dashboard; remote-friendly with NYC hub collaboration.