Tech Support Specialist — Client & Network Systems

Jubilee Academies; Brownsville (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Jubilee Academies is seeking a Technology Support Technician to deliver client-focused IT support across school campuses. You will troubleshoot hardware and software, configure devices for LAN access, and train staff on district information systems.

The role requires a two-year IT certificate (or equivalent) and CompTIA A+ certification, with occasional travel to Kingsville, TX. A full-time schedule and 40-hour work week are provided.

Qualifications

• Two-year certificate or equivalent experience in IT support.
• CompTIA A+ certification is required.
• Experience supporting Windows and Mac OS and networked devices.

Responsibilities

• Provide client support and issue resolution via email, phone, and other channels.
• Configure equipment to connect to the information system over LAN/WAN.
• Train clients on information system and related software.
• Provide Level II technical support for software and network devices.

Skills

Hardware support

Software troubleshooting

Client support

LAN/WAN config

Education

Two-year certificate

CompTIA A+

Tools

Active Directory

Open Directory

Windows Server 2008

Job description

Jubilee Academies is seeking a Technology Support Technician to deliver client-focused IT support across school campuses. You will troubleshoot hardware and software, configure devices for LAN access, and train staff on district information systems.

The role requires a two-year IT certificate (or equivalent) and CompTIA A+ certification, with occasional travel to Kingsville, TX. A full-time schedule and 40-hour work week are provided.