Tech Support Rep II – On-Site Help Desk, Growth & Benefits

SmartRecruiters, Inc.; Ann Arbor Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Medical benefits

Mental health support

Childcare discounts

Wellness programs

Fertility benefits

Adoption assistance

401k match

Stock discount

Company bonus

Job summary

Domino’s Pizza is seeking a Technology Support Rep II at the Ann Arbor, MI headquarters to deliver live Level 1 support for In-Store Operators. You will diagnose and resolve routine software/hardware issues, and maintain thorough documentation of troubleshooting steps.

During the first 2–4 weeks you’ll train on a Monday–Friday schedule (9:00–18:00 EST). After training, on-site shifts may include nights and weekends; ServiceNow experience is a plus.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Ability to work nights and weekends.
• Help Desk experience and remote support experience preferred.
• Familiarity with basic networking troubleshooting.
• Strong detail oriented, written and verbal communication skills.
• Typing proficiency and meticulous note-taking during troubleshooting.
• Strong interpersonal and empathetic communication across varying levels of technical skill.
• Good problem-solving and investigative abilities.
• Ability to multitask, plan, organize and prioritize own activities.
• Persistent, team-oriented work ethic.

Responsibilities

• Provide live Level 1 support for Domino’s In-Store Operators.
• Diagnose and resolve routine software, hardware and peripheral issues.
• Follow up to ensure calls are resolved and closed promptly.
• Maintain thorough documentation of reported issues and troubleshooting steps.
• Participate in ongoing training as new technology is implemented.
• Work on-site at Domino’s World Resource Center in Ann Arbor, MI.

Skills

Detail oriented

Written and verbal communication

Multitasking

Problem solving

Team player

Empathy

Typing proficiency

On-call experience

Customer service

Interpersonal skills

SQL experience

ServiceNow

Education

High school diploma

Bachelor’s degree preferred

Tools

ServiceNow

SQL

Job description

Domino’s Pizza is seeking a Technology Support Rep II at the Ann Arbor, MI headquarters to deliver live Level 1 support for In-Store Operators. You will diagnose and resolve routine software/hardware issues, and maintain thorough documentation of troubleshooting steps.

During the first 2–4 weeks you’ll train on a Monday–Friday schedule (9:00–18:00 EST). After training, on-site shifts may include nights and weekends; ServiceNow experience is a plus.