Tech Support & QA Specialist

Stuller, Inc.; Lafayette (LA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Stuller, Inc. is seeking a Tech Support Agent to act as the initial contact for customer and employee technical issues related to Stuller.com and supporting systems.

You will troubleshoot, document, and track issues through resolution, while providing timely follow-up to users and coordinating with Development for complex problems. You will review and test new features for usability and performance, create test cases, and help communicate system changes.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1+ years of customer service, technical support, help desk, or other customer-facing experience.
• Strong customer service, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers, technical teams, and business partners.
• Strong attention to detail with the ability to accurately document technical issues and testing results.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Responsabilités

• Serve as a first point of contact for customer and employee technical issues related to Stuller.com and supporting systems.
• Troubleshoot, research, document, and track reported issues through resolution.
• Provide timely follow-up to customers and internal users regarding reported problems.
• Partner with Development to clearly communicate technical issues, reproduce problems, and verify solutions.
• Review and test new features, enhancements, and designs for functionality, performance, and usability.
• Develop, maintain, and execute manual or automated test cases and document results.
• Communicate system changes and new features to internal users and provide training on common support issues.
• Monitor dashboards and analytics to identify potential issues, trends, and opportunities for improvement.
• Research tools and technologies that can improve support processes, testing, and workflows.

Connaissances

Customer service

Troubleshooting

Communication

Documentation

Time management

Microsoft Outlook

Excel

Formation

Bachelor’s degree or equivalent

Outils

SQL

C#

PowerShell

XML

HTML

JavaScript

Description du poste

Stuller, Inc. is seeking a Tech Support Agent to act as the initial contact for customer and employee technical issues related to Stuller.com and supporting systems.

You will troubleshoot, document, and track issues through resolution, while providing timely follow-up to users and coordinating with Development for complex problems. You will review and test new features for usability and performance, create test cases, and help communicate system changes.