Technical Support Coordinator - SAP & Service Ops

Stulz; Frederick (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Stulz is seeking a Central point of contact for incoming phone calls for Technical Support. This position provides administrative and project support to the Technical Support Team within Product Support.

Responsibilities include coordinating SAP Service Notifications, monitoring status, and providing daily TS team reports, with opportunities to assist Sales and Key Accounts. A high school diploma and customer service experience are required.

Qualifications

• Customer Service experience preferred; not required.
• Experience with high-volume, fast-paced call centers is a plus.
• Proficient in Microsoft Office; SAP experience preferred but not required.

Responsibilities

• Support incoming calls and emails for Technical Support
• Create and Manage Service Notifications within SAP and assign to the appropriate TS Technician
• Monitoring of open Service Notifications and following up with TS Tech on notification status
• Provide daily reports to the TS Team
• Assist Sales Reps, Regional Sales Managers and Key Account Managers with job history when requested
• Process on-call payroll
• Manage on-call techs with the answering service
• Other duties as required

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Education

High School Diploma

1-2 years in Customer Service

Microsoft Office proficiency

SAP experience preferred

Tools

SAP

Microsoft Office

Job description

Stulz is seeking a Central point of contact for incoming phone calls for Technical Support. This position provides administrative and project support to the Technical Support Team within Product Support.

Responsibilities include coordinating SAP Service Notifications, monitoring status, and providing daily TS team reports, with opportunities to assist Sales and Key Accounts. A high school diploma and customer service experience are required.