End-User Tech Support & Enablement Specialist

C1400 Stewart Title Guaranty Company - United States; Williamsburg Estates (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health and wellness insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title Guaranty Company in the United States is seeking an IT support specialist to provide technical assistance for hardware, software, and systems, ensuring a reliable end-user experience. You will troubleshoot issues, resolve service requests, and contribute to knowledge base development and user enablement.

As you gain experience, duties expand to handling complex problems, leading support efforts, and participating in process improvements while maintaining documentation in

Qualifications

• Typically requires 2+ years of related work experience.
• High school diploma required; Bachelor's degree preferred.
• Strong troubleshooting and incident resolution skills.

Responsibilities

• Resolves end-user issues including software installations and peripheral configurations.
• Assists in IT service management activities ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality remotely or on-site.
• Assists in development of training materials; conducts internal audits of documentation.

Education

High school diploma

Bachelor's degree (preferred)

Tools

CMS/SharePoint

Job description

Stewart Title Guaranty Company in the United States is seeking an IT support specialist to provide technical assistance for hardware, software, and systems, ensuring a reliable end-user experience. You will troubleshoot issues, resolve service requests, and contribute to knowledge base development and user enablement.

As you gain experience, duties expand to handling complex problems, leading support efforts, and participating in process improvements while maintaining documentation in