Tech Support Lead & RMA Ops (4‑Day Week)

EmergencyMD; Lincoln (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, and vision insurance

Unlimited vacation

Employee discounts

Casual dress code

Team lunches and events

Job summary

EmergencyMD in Lincoln, Nebraska, is seeking a dedicated individual to lead the customer service team and oversee RMA operations. This position requires strong PC hardware knowledge, excellent communication skills, and the ability to multitask effectively.

The ideal candidate will thrive in a fast-paced environment, providing clarity and direction while managing escalated customer issues. A high school diploma is required, and a passion for PC gaming is a plus.

Join us and contribute to delivering exceptional technical support!

Qualifications

• Experience in technical support, RMA handling, or PC repair is a plus.
• 2-4 years of customer service or leadership experience preferred.
• Familiarity with warranty processes is beneficial.

Responsibilities

• Lead the customer service team and provide technical guidance.
• Coordinate all RMA operations and manage RMA cases in CRM.
• Ensure efficient communication and process adherence among team members.

Skills

Strong PC hardware knowledge

Excellent communication skills

Multitasking ability

Attention to detail

Calm demeanor in escalations

Reliability

Experience with CRMs

Passion for gaming

Education

High school diploma or equivalent

Tools

Freshdesk

Zoho CRM

Job description

EmergencyMD in Lincoln, Nebraska, is seeking a dedicated individual to lead the customer service team and oversee RMA operations. This position requires strong PC hardware knowledge, excellent communication skills, and the ability to multitask effectively.

The ideal candidate will thrive in a fast-paced environment, providing clarity and direction while managing escalated customer issues. A high school diploma is required, and a passion for PC gaming is a plus.

Join us and contribute to delivering exceptional technical support!