Computer Sales & Customer Service Rep - Online - 4 Day Work Week

XOTIC PC; Lincoln (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

4-Day Work Weeks

Unlimited Vacation

Employee discounts on high-end gear

Career growth opportunities

401(k) with employer matching

Health, dental, and vision coverage

Job summary

XOTIC PC is seeking motivated individuals for their Customer Service & Sales Team in Lincoln, Nebraska. You'll guide customers through their buying journey, respond to inquiries, and recommend systems while working in a tech-savvy environment.

The role includes opportunities for career growth, a 4-day work week, and perks like unlimited vacation and employee discounts. Join a team that values input and fosters a close-knit, dynamic work culture.

Qualifications

• Strong passion for technology and gaming.
• Efficient multitasking across support channels.
• Excellent written and verbal communication.

Responsibilities

• Guide customers through their buying journey.
• Respond to customer inquiries via various channels.
• Recommend systems for gamers and professionals.
• Work efficiently through support tickets.

Skills

Passion for technology, gaming, or high-performance PCs

Ability to multitask effectively

Excellent communication skills

Focused work ethic

Confidence using AI tools

Education

High school diploma or equivalent

Job description

Overview

Join the XOTIC PC Customer Service & Sales Team. Turn your passion for tech into a career you'll love. Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC, we're looking for motivated, friendly, and tech‑savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters.

About Us

Since 1999, XOTIC PC has been a leader in custom gaming desktops, high‑performance laptops, and professional workstations. We build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.

Responsibilities

• Guide customers through their buying journey – from first questions to final builds
• Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality
• Recommend the perfect systems for gamers, creators, and professionals
• Multitask across multiple active conversations while maintaining accuracy and focus
• Work efficiently through support tickets so customers get fast, clear, and helpful answers
• Use tools like ChatGPT and AI assistants to improve speed and solution quality
• Collaborate with a team that lives and breathes tech and customer excellence

Benefits & Perks

• 4‑Day Work Weeks (Mon-Fri, outside of peak holiday season)
• Unlimited Vacation – trust‑based time‑off policy
• Regular team lunches, events, and giveaways
• Employee discounts on high‑end gear and systems
• Casual dress code – jeans, hoodies, game tees welcome
• Career growth opportunities in support, sales, marketing, or operations
• 401(k) with employer matching
• Health, dental, and vision coverage
• Aflac loss‑of‑pay insurance
• A close‑knit, forward‑thinking work environment where your input matters

Qualifications

• A strong passion for technology, gaming, or high‑performance PCs
• Ability to multitask effectively across support channels without losing quality
• Excellent communication skills – written and verbal
• Focused work ethic – you follow through on issues and move on efficiently
• Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
• Confidence using AI tools like ChatGPT to support customers
• Typing speed of at least 40 WPM
• High school diploma or equivalent; must be 18+
• Local to Lincoln, NE – this is an on‑site role

Bonus Points

• 2‑4 years of customer service or phone‑based sales experience
• Familiarity with CRMs or customer service platforms
• Experience helping others with gaming setups or computer builds