Tech Support II: Microsoft 365 & IAM Expert, Flexible

City of Lincoln/Lancaster County; Lincoln (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Lincoln and Lancaster County Information Services Team is seeking a Technology Support Specialist II to join our team in Lincoln, NE. The role focuses on administering and securing the Microsoft 365 environment and related enterprise services, with emphasis on IAM, eDiscovery, and operations automation.

You will collaborate with teammates to implement security-first processes, perform advanced troubleshooting, and ensure timely delivery of supported services while maintaining a

Responsibilities

• Administer and secure Microsoft 365 environment including Exchange Online, SharePoint, Teams, Intune, and Purview
• Manage identity and access processes (IAM) including user lifecycle management and access controls
• Coordinate and fulfill eDiscovery requests using Purview tools and services
• Perform advanced administration, configuration, and troubleshooting of Microsoft enterprise apps and services
• Collaborate with Information Services teams to diagnose and resolve IAM and Microsoft service issues
• Identify opportunities to improve operational efficiency through automation, scripting and AI tools
• Conduct system audits to ensure compliance with security policies and procedures
• Prepare periodic reports for management
• Maintain a security-first mindset in all work
• Must be able to lift up to 50 pounds

Job description

The City of Lincoln and Lancaster County Information Services Team is seeking a Technology Support Specialist II to join our team in Lincoln, NE. The role focuses on administering and securing the Microsoft 365 environment and related enterprise services, with emphasis on IAM, eDiscovery, and operations automation.

You will collaborate with teammates to implement security-first processes, perform advanced troubleshooting, and ensure timely delivery of supported services while maintaining a