Technology Support Specialist II (City)

City of Lincoln/Lancaster County; Lincoln (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Lincoln and Lancaster County Information Services Team is seeking a Technology Support Specialist II to join our team in Lincoln, NE. The role focuses on administering and securing the Microsoft 365 environment and related enterprise services, with emphasis on IAM, eDiscovery, and operations automation.

You will collaborate with teammates to implement security-first processes, perform advanced troubleshooting, and ensure timely delivery of supported services while maintaining a

Responsibilities

• Administer and secure Microsoft 365 environment including Exchange Online, SharePoint, Teams, Intune, and Purview
• Manage identity and access processes (IAM) including user lifecycle management and access controls
• Coordinate and fulfill eDiscovery requests using Purview tools and services
• Perform advanced administration, configuration, and troubleshooting of Microsoft enterprise apps and services
• Collaborate with Information Services teams to diagnose and resolve IAM and Microsoft service issues
• Identify opportunities to improve operational efficiency through automation, scripting and AI tools
• Conduct system audits to ensure compliance with security policies and procedures
• Prepare periodic reports for management
• Maintain a security-first mindset in all work
• Must be able to lift up to 50 pounds

Job description

The City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential.

We are currently seeking a Technology Support Specialist II to join our growing team. In this role, you will collaborate with team members to administer, maintain, and secure the City of Lincoln and Lancaster County’s Microsoft 365 environment and related enterprise services. Key responsibilities include Microsoft application administration, including Exchange Online, SharePoint, Teams, Intune, and Purview; identity and access management, including user account lifecycle administration and access controls; and the coordination and fulfillment of eDiscovery requests. You will also help improve operational efficiency through process automation, advanced troubleshooting, and continuous improvement of administrative processes, all while maintaining a security-first approach.

Successful candidate will be capable of the following:

• Work with team members to identify, define, provision, and manage identity and access management (IAM) solutions across Microsoft enterprise applications and services, including but not limited to:
  • Exchange Online
  • SharePoint
  • Microsoft Teams
  • Microsoft Intune
  • Microsoft Purview and eDiscovery
  • Microsoft Entra ID and Active Directory
  • Microsoft 365 and related services
• Assist in the coordination and execution of eDiscovery requests, including the administration and management of related Microsoft Purview tools and services.
• Perform advanced administration, configuration, and troubleshooting of Microsoft enterprise applications and services, including mailbox management, permissions, access controls, and service configurations.
• Manage identity and access processes, including user account lifecycle management, group membership administration, role assignments, application permissions, and access controls in accordance with organizational policies and security requirements.
• Collaborate with Information Services support teams and customers directly to diagnose and resolve issues involving identity, access, authentication, and Microsoft enterprise applications and services.
• Identify opportunities to improve operational efficiency through process automation, scripting, AI tools, and collaboration with other Information Services teams, including automation of recurring administrative tasks and user lifecycle processes.
• Perform system audits and reviews to ensure identity management, access provisioning, and Microsoft service configurations comply with internal security policies and procedures.
• Prepare periodic reports related to assigned duties and responsibilities for management.
• Complete duty-relevant continuing education to maintain and expand technical knowledge and skills.
• Perform all work with a security-first mindset.

Must be able to lift up to 50 pounds.

Qualifications

Graduation from an accredited four-year college or university with major coursework in computer science or related field with a minimum of two (2) years of experience as a Technology Support Specialist I and successful completion of job-related examination; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

Hours: Flexible 7:30 am-6pm, 40 hours week.