Tech Support Engineer: Troubleshooting & Customer Impact

Keysight Technologies SAles Spain SL.; Budd Lake (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to provide post-sales support for electronic instruments. You will analyze issues, collaborate with teams, and ensure customer satisfaction by resolving technical problems. The ideal candidate has a degree in Electrical Engineering and 3–5 years of experience in technical support. Strong communication skills and knowledge of power supplies and test equipment are essential. This role offers opportunities for continuous learning and career growth.

Qualifications

• 3–5 years of relevant experience in technical support or applications engineering.
• Strong application and technical knowledge in power supplies and electronic test equipment.
• Experience in supporting customers through technical troubleshooting.

Responsibilities

• Provide post‑sales technical support and develop support strategies.
• Analyze and resolve product support escalations.
• Collaborate with marketing, sales, and development teams.

Skills

Technical support

Problem-solving

Communication

Root cause analysis

Programming languages (C#, C++, Python)

Education

Bachelor’s or Master’s degree in Electrical and Electronics Engineering

Job description

A leading technology company is seeking a Technical Support Engineer to provide post-sales support for electronic instruments. You will analyze issues, collaborate with teams, and ensure customer satisfaction by resolving technical problems. The ideal candidate has a degree in Electrical Engineering and 3–5 years of experience in technical support. Strong communication skills and knowledge of power supplies and test equipment are essential. This role offers opportunities for continuous learning and career growth.