Tech Support Engineer — Customer Success

Berkshire-Hathaway-Direct-Insurance-Company; Omaha (NE); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid time off

Holidays & Floating holidays

401(k) with company match

Job summary

THREE is seeking a Support Engineer (Customer Success) to diagnose and resolve issues across our platform, collaborating with engineering, product, underwriting, and other teams. You’ll dig into codebases, databases, and logs, and own bug resolution from investigation to fix.

The role is on-site in Omaha, NE, with a strong customer-service mindset and a willingness to learn our Python/React/Typescript/SQL stack to improve reliability and user experience.

Qualifications

• Bachelor’s degree in CS or equivalent work experience.
• 1+ year in software engineering, technical support, QA, or similar roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Dig through codebases, databases, and system logs to diagnose and resolve technical issues
• Collaborate cross-functionally with other departments to ensure workflows are operating as intended and identify areas of improvement
• Own bug resolution by fixing issues yourself and/or working with engineering
• Monitor system performance and advocate for quality of life features to enhance user experience
• Document business processes and workarounds and provide solutions to common issues

Skills

Customer Service

Troubleshooting

Cross-functional

Web APIs

Documentation

Communication

Education

Bachelor’s degree in CS

Tools

Python

React

Typescript

SQL

Job description

THREE is seeking a Support Engineer (Customer Success) to diagnose and resolve issues across our platform, collaborating with engineering, product, underwriting, and other teams. You’ll dig into codebases, databases, and logs, and own bug resolution from investigation to fix.

The role is on-site in Omaha, NE, with a strong customer-service mindset and a willingness to learn our Python/React/Typescript/SQL stack to improve reliability and user experience.