Platform Solutions Engineer for Customer Success & Optimization

EngineersOfAI

Northern (KY)

Hybrid

USD 94,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

Bonus or incentive compensation

Equity

Comprehensive benefits package

Job summary

EngineersOfAI is seeking a Customer Solutions Engineer to act as a flexible technical resource for complex customer needs. You will partner with CSMs, perform short‑term engagements, and drive platform optimization with hands‑on configuration tuning and best practices.

Bring 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity, plus strong communication skills to explain technical concepts to diverse stakeholders.

Qualifications

3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity.
Strong ability to communicate technical concepts to non-technical stakeholders.
Deep understanding of platform configurations and best practices.

Responsibilities

Serve as a flexible technical resource for challenging or recurring account situations.
Lead short‑term, project-based technical engagements without a dedicated TAM.
Partner with CSMs to assess needs, join calls, and define next steps.
Lead hands-on platform optimization and proactive configuration tuning.
Document session recaps and next steps in CRM for visibility.
Advise on underused features and flag upsell or deployment opportunities.
Escalate when scope exceeds role and hand off clearly to specialists.
Identify recurring patterns to drive systemic product improvements.

Skills

customer-facing

technical guidance

IT security

enterprise SaaS

communication

Job description

Bring 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity, plus strong communication skills to explain technical concepts to diverse stakeholders.

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