Support Engineer: Troubleshoot & Optimize Core Systems

Biberk; Omaha, Northern (NE, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, vision, disability, and life

401(k) with company match

Education assistance

Generous PTO and holidays

Parental leave

Job summary

THREE is a growing insurer seeking a Technical Support Engineer to investigate and resolve issues across our platform. You will collaborate with engineering, product, underwriting and others to keep our policyholders, agents, and internal users running smoothly.

You’ll work with core systems like Socotra and Stytch, digging into incidents, diagnosing root causes, and improving internal workflows while communicating clearly and effectively to stakeholders.

Qualifications

• Bachelor's degree in computer science or equivalent work experience.
• 1+ year of experience in software engineering, technical support, QA, or similar roles.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proven experience in debugging and troubleshooting complex technical issues.
• Familiarity with our tech stack (Python/React/Typescript/SQL) or a strong willingness to learn.

Responsibilities

• Dig through codebases, databases, and system logs to diagnose and resolve technical issues
• Collaborate cross‑functionally with other departments to ensure workflows are operating as intended and identify areas of improvement
• Own bug resolution by fixing issues yourself and/or working with engineering
• Monitor system performance and advocate for quality of life features to enhance user experience
• Document business processes and workarounds and provide solutions to common issues

Skills

Customer service

Curiosity/learning

Web apps/APIs

Documentation

Communication

Education

Bachelor’s degree in computer science

Tools

Python

React

Typescript

SQL

Job description

THREE is a growing insurer seeking a Technical Support Engineer to investigate and resolve issues across our platform. You will collaborate with engineering, product, underwriting and others to keep our policyholders, agents, and internal users running smoothly.

You’ll work with core systems like Socotra and Stytch, digging into incidents, diagnosing root causes, and improving internal workflows while communicating clearly and effectively to stakeholders.