Tech Support, End-Point Device Support, & Management

My3Tech; Harrisburg (Dauphin County); On-site; USD 34,000 - 62,000; Full time

Job summary

My3Tech in Harrisburg, PA is seeking an experienced Tech Support specialist for End-Point Device Support and Management. This contract role focuses on desktop, laptop, and mobile device troubleshooting in an enterprise environment.

Initially 100% onsite for three months, then hybrid (3 days in-office). Responsibilities include SCCM/Intune/AD for device updates and security, Office 365 support, Teams management, PowerShell scripting, and clear technical documentation.

Qualifications

• 1–2 years troubleshooting and maintenance in Tech Support and End-Point Device areas.
• 1+ years endpoint support for laptops, tablets, and mobile devices.
• 1+ years creating PowerShell scripts for reporting and automation.
• 1+ years supporting Office 365 apps, Teams, and collaboration tooling.
• Expert-level ability to document technical information clearly for users and teams.
• Expert-level Windows OS support in an enterprise environment; SCCM and MDM experience.

Responsibilities

• Provide desktop, laptop, and mobile device troubleshooting for hardware and software.
• Use SCCM, Intune, and AD Group Policies to update devices, deploy software, and apply security controls.
• Support Office 365 productivity applications and Microsoft Teams.
• Create PowerShell scripts for reporting and automation.
• Write clear technical docs for end-users and internal teams.

Skills

Troubleshooting

Endpoint support

PowerShell scripting

Office 365

Microsoft Teams

SCCM

Intune

Active Directory

AD Group Policies

Documentation

Tools

SCCM

Intune

Active Directory

AD Group Policies

Job description

Job Title: Tech Support, End-Point Device Support, & Management

Job ID: 808839
Client: State of PA (PSERS)
Employment Type: Contract
Duration: Funded through 06/30/2027
Work Location: Harrisburg, PA 17101

• Requirement: This position requires the consultant to be 100% ONSITE in the office for the first three (3) months. Following the initial three months, the role transitions to a hybrid schedule (typically 3 days/week in-office) based on operational needs.
  Interview Format: Virtual via Microsoft Teams (Video-enabled participation is mandatory)

I. Role Overview & Responsibilities

As a member of the Technical Services Support Team, this position works closely with the Security Team, Network Team, Application Teams/Developers, Business Areas, and End-Users. The primary responsibility is providing client endpoint support for laptops, tablets, and mobile phones in an enterprise environment.

Key Responsibilities:

• Provide comprehensive desktop, laptop, and mobile device troubleshooting for both hardware and software issues.
• Utilize SCCM, Intune, and Active Directory (AD) Group Policies to keep devices updated, distribute software, and apply security controls to end-point devices.
• Support Office 365 productivity applications.
• Manage and troubleshoot Microsoft Teams, including video, meetings, collaboration support, and conference room setup.
• Create and deploy PowerShell scripts for reporting and automation purposes.
• Compose clear, well-formatted technical documentation for end-users and internal technical support teams.

II. Candidate Skills and Qualifications

Required Experience:

• 1-2 Years: Troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management.
• 1+ Years: Client endpoint support for laptops, tablets, and mobile phones.
• 1+ Years: Creating PowerShell scripts for reporting and automation.
• 1+ Years: Microsoft Teams video, meetings, and collaboration support.
• 1+ Years: Office 365 productivity application support.
• 1+ Years: Troubleshooting desktop/laptop/mobile device issues (hardware and software).
• 1+ Years: Utilizing SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply security controls.
• Expert Level: Composing clear, well-formatted technical documentation for end-users and technical support teams.
• Expert Level: Providing Microsoft Windows OS support in an enterprise environment.
• Expert Level: SCCM and MDM to manage Windows, iOS, and Android end-user devices.

Highly Desired / Preferred Experience:

• Highly Proficient: Active Directory, Groups/Users/Group Policy Management.
• Highly Proficient: Installing, configuring, and supporting apps on mobile phones in an enterprise environment.
• Highly Proficient: Supporting Microsoft Teams issues and conference room setups.
• Highly Proficient: Supporting mobile users, laptops, tablets, and smartphones.
• Highly Proficient: Troubleshooting web browser application issues.
• Proficient: Scripting skills (VB Script, PowerShell).

Desired Professional Characteristics:

• Change-oriented: Actively generates process improvements; supports and drives change in creative ways.
• Customer Focus: Builds strong relationships and provides timely, courteous technical support.
• Analytical Skills: Strong problem-solving abilities; communicates clearly, evaluates information to make decisions, and anticipates/resolves obstacles.
• Team Player: Collaborates effectively to solve problems and incorporates input from various sources.
• Continuous Learner: Strong track record of understanding current and emerging technologies through training, experience, or industry activities.