Tech Support, End-Point Device Support, & Management

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Mbi Llc in Harrisburg, PA, is seeking an IT Support Specialist to join the Technical Services Support Team. The role focuses on client endpoint support for laptops, tablets, and mobile devices, with emphasis on troubleshooting and automation through PowerShell scripts.

Responsibilities include Teams and Office 365 support, software deployment via SCCM/Intune, and AD/Group Policy management to maintain secure end-user devices. Collaborative, change-oriented candidates will thrive.

Qualifications

• Expert-level ability to compose clear, well-formatted technical documentation for end-users and support teams.
• Expert-level Microsoft Windows OS support in an enterprise environment.
• Expert-level SCCM and MDM to manage Windows, iOS, and Android end-user devices.
• Highly proficient in Active Directory, Groups/Users/Group Policy Management.
• Highly proficient in installing, configuring, and supporting apps on mobile devices.
• Strong experience with Microsoft Teams issues and conference room setup and support.
• Strong ability to support mobile users and end-point devices (laptops, tablets, smartphones).
• Change-oriented and customer-focused with strong analytical and teamwork skills.

Responsibilities

• You will be a team member of the Technical Services Support Team.
• Provide client endpoint support for laptops, tablets, and mobile phones including troubleshooting and maintenance.
• Create PowerShell scripts for reporting and automation.
• Support Microsoft Teams video, meetings, and collaboration.
• Provide Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues – hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security.

Skills

End-Point Device Support

PowerShell scripting

Microsoft Teams support

Office 365 support

Windows OS support

MDM management

Active Directory

Mobile device support

Technical documentation

Tools

SCCM

Intune

AD Group Policy Management

Job description

• 05-Aug-2026 to 19-Aug-2026 (UTC)
• Harrisburg, PA, USA
• Full Time
• 37.5 Weekly Hours

Key Responsibilities:

- You will be a team member of the Technical Services Support Team.

- This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:

- Create PowerShell scripts for reporting and automation.

- Microsoft Teams – video, meetings, collaboration support.

- Office 365 productivity application support.

- Troubleshoot desktop/laptop/mobile device issues – hardware and software.

- Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

- Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.

- Expert Level - providing Microsoft Windows OS support in an enterprise environment.

- Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.

- Highly Proficient - Active Directory, Groups/Users/Group Policy Management.

- Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.

- Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.

- Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

Desired Characteristics

- Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.

- Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.

- Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

Skill

Amount

Candidate's No. of years of experience

1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management

Required

1

Client endpoint support for laptops, tablets, and mobile phones

Required

1

Creating PowerShell scripts for reporting and automation

Required

1

Microsoft Teams – video, meetings, collaboration support

Required

1

Office 365 productivity application support

Required

1

Troubleshooting desktop/laptop/mobile device issues – hardware and software

Required

1

Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices

Required

1

Composing clear well formatted technical documentation for end-users and technical support teams

Required

1

Providing Microsoft Windows OS support in an enterprise environment

Required

1

SCCM and MDM to manage Windows, iOS, and Android end user devices

Required

1

Active Directory, Groups/Users/Group Policy Management

Highly desired

1

Installing, configuring, supporting apps on mobile phones in an enterprise environment

Highly desired

1

Supporting Microsoft Teams issues, conference room setup and support

Highly desired

1

Supporting mobile users, laptops/tablets/smart phones

Highly desired

1

Highly desired

1

Nice to have

1

Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways

1

Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support

1

(1 of 2) Strong analytical skills – strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions

1

(2 of 2) anticipates obstacles and develop plans to resolve them.

Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

1

Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities

1