Technical Support Specialist

vTech Solution; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

vTech Solution in Harrisburg, PA is seeking a Tech Support professional to provide end-point device support and management, collaborating with security, network, and application teams to troubleshoot laptops, tablets, and mobile devices.

You will support Office 365 and Microsoft Teams, use SCCM, Intune, and Active Directory to enforce security and maintain functionality, and create PowerShell scripts for reporting and automation.

Qualifications

• 1-2 years of relevant technical support experience.
• Experience with PowerShell scripting.
• Knowledge of Microsoft Teams and Office 365 applications.
• Familiarity with SCCM, Intune, and Active Directory Group Policies.
• Strong troubleshooting skills for hardware and software issues on end-point devices.

Responsibilities

• Create PowerShell scripts for reporting and automation tasks.
• Support Microsoft Teams for video, meetings, and collaboration.
• Provide Office 365 productivity application support.
• Utilize SCCM, Intune, and Active Directory Group Policies to update devices, distribute software, and enforce security controls.
• Collaborate with Security, Network, Application Teams, and Business Areas to resolve technical issues.

Skills

Technical support

PowerShell scripting

Microsoft Teams

Office 365

SCCM

Intune

Active Directory Group Policies

Troubleshooting

Tools

PowerShell

SCCM

Intune

Active Directory

Job description

Job Summary:

This Tech Support role in Harrisburg, PA involves providing end-point device support and management, working closely with security, network, application teams, and end-users. The position focuses on troubleshooting and maintaining laptops, tablets, and mobile phones, supporting Office 365 and Microsoft Teams, and utilizing tools like SCCM, Intune, and Active Directory to ensure device security and functionality.

Responsibilities:

• Create PowerShell scripts for reporting and automation tasks.
• Support Microsoft Teams for video, meetings, and collaboration.
• Provide Office 365 productivity application support.
• Utilize SCCM, Intune, and Active Directory Group Policies to update devices, distribute software, and enforce security controls.
• Collaborate with Security, Network, Application Teams, and Business Areas to resolve technical issues.

Required Skills & Certifications:

• 1-2 years of relevant technical support experience.
• Experience with PowerShell scripting.
• Knowledge of Microsoft Teams and Office 365 applications.
• Familiarity with SCCM, Intune, and Active Directory Group Policies.
• Strong troubleshooting skills for hardware and software issues on end-point devices.

Preferred Skills & Certifications:

• Experience working in a technical services support team environment.
• Certifications related to Microsoft technologies or endpoint management tools.

Special Considerations:

• Role requires collaboration across multiple technical and business teams.
• Focus on maintaining security and compliance of end-point devices.

Scheduling:

• Regular shift from 8:00 AM to 5:00 PM EST.
• Position duration: 12+ months with possibility of extension.