Desktop Support Engineer

ATC; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

ATC in Harrisburg, PA seeks an experienced Tech Services Support Specialist to join the team. You will be a primary contributor to endpoint support for laptops, tablets, and mobile devices, handling hardware and software issues to keep users productive and secure in an enterprise environment.

You will create PowerShell scripts for reporting and automation, provide Microsoft Teams and Office 365 support, and manage devices with SCCM, Intune, and AD Group Policies to apply updates, enforce

Qualifications

• Expert-level technical documentation for end-users and support teams.
• Expert-level Windows OS support in an enterprise environment.
• Expert-level SCCM and MDM to manage Windows, iOS, and Android end-user devices.
• Highly proficient in Active Directory and Group Policy Management.
• Experience installing and configuring apps on mobile devices in an enterprise environment.
• Highly proficient in supporting Microsoft Teams and conference room setups.
• Strong customer focus and teamwork in delivering technical support.

Responsibilities

• Provide endpoint support for laptops, tablets, and mobile devices, including hardware and software issues.
• Create PowerShell scripts for reporting and automation.
• Support Microsoft Teams including video, meetings, and collaboration.
• Provide Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues and incidents.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated and secure.

Skills

Technical documentation

Windows OS support

Active Directory / Group Policy

Customer focus

Team collaboration

Tools

SCCM

Intune

AD Group Policy

Job description

• You will be a team member of the Technical Services Support Team.
• This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
• Create PowerShell scripts for reporting and automation.
• Microsoft Teams – video, meetings, collaboration support.
• Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues – hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

• Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
• Expert Level - providing Microsoft Windows OS support in an enterprise environment.
• Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
• Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
• Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
• Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
• Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

Desired Characteristics

• Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
• Strong analytical skills – strong problem‑solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.