Tech Support Dispatcher & Service Coordinator

Centriworks; Knoxville, Northern (TN, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Centriworks in Knoxville, TN is seeking a Technical Support Dispatcher to manage inbound service requests, coordinate on-site and remote technician dispatch, and organize team schedules to meet SLA goals.

The role emphasizes clear communication with customers via phone, email, or portal, thorough ticket logging, and efficient routing to qualified technicians, contributing to high client satisfaction and smooth IT operations.

Qualifications

• Associate degree or equivalent coursework.
• 1+ year in a technical customer support role.
• Experience with IT ticketing systems.
• Excellent communication and organizational skills.
• Positive attitude and willingness to learn.

Responsibilities

• Coordinate inbound service requests and dispatch technicians.
• Log incidents with required details for resolution.
• Update tickets with status, type, priority, and SLA.
• Communicate progress to customers and schedule on-site or remote work.
• Escalate complex issues as needed.
• Enter time and expenses into the ticketing system.
• Collaborate with IT teams to improve operations.

Skills

Excellent communication

Organizational skills

IT ticketing systems

Customer service

Education

Associate degree

Job description

Centriworks in Knoxville, TN is seeking a Technical Support Dispatcher to manage inbound service requests, coordinate on-site and remote technician dispatch, and organize team schedules to meet SLA goals.

The role emphasizes clear communication with customers via phone, email, or portal, thorough ticket logging, and efficient routing to qualified technicians, contributing to high client satisfaction and smooth IT operations.