Tech Support Desk Intern — Part-Time, On-Site

AlixPartners; Southfield (MI); On-site; USD 22,041 - 30,307; Part time

Job summary

AlixPartners in Southfield, MI is seeking a part-time Service Desk Intern to support a large workforce in a 1st line role. You will assist with phone, email, and in-person support, delivering courteous and efficient service while learning IT operations.

The role is part-time (approx. 20–24 hours/week) with a focus on professional growth, ServiceNow usage, and hands-on IT provisioning. This paid internship reports to the Service Desk Lead.

Qualifications

• Actively enrolled in or recently completed an IT program/certification.
• Interest in Office 365, Outlook, Teams, Windows 10/11, Mac OS, and networking.
• Beginner level knowledge of Windows in a corporate environment.
• Strong interpersonal skills and commitment to end-user satisfaction.
• Punctual, reliable, and detail-oriented with professional communication.

Responsibilities

• Monitor and provide remote technical support for incoming calls to the Service Desk.
• Identify, diagnose, and resolve problems for employees’ IT equipment.
• Document troubleshooting steps and resolution notes in ServiceNow.
• Provide one-on-one end-user problem resolution via phone or email.
• Pre-Provision and build laptops, delivering white-glove service.
• Administer mobile tools such as InTune, Jamf, Lenovo Commercial Vantage, and others.
• Audit IT assets for accuracy using asset management tools.
• Identify and triage L1 issues, escalating as needed to L2/L3.
• Create and maintain day-to-day Service Desk documentation.

Skills

Microsoft Office 365

Outlook

Teams

Windows 10/11

Mac OS

Education

IT-related program/certification

Tools

ServiceNow

InTune

Jamf

Lenovo Commercial Vantage

Job description

AlixPartners in Southfield, MI is seeking a part-time Service Desk Intern to support a large workforce in a 1st line role. You will assist with phone, email, and in-person support, delivering courteous and efficient service while learning IT operations.

The role is part-time (approx. 20–24 hours/week) with a focus on professional growth, ServiceNow usage, and hands-on IT provisioning. This paid internship reports to the Service Desk Lead.