Tech Support & Customer Care Specialist | Equity & 401(k)

OSI Engineering, Inc.; Tucson (AZ); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Equity

401(k) matching

Free lunches

Unlimited snacks

Résumé du poste

OSI Engineering, Inc. in Tucson, AZ is seeking a Customer Support / Care Experience Specialist to answer incoming calls about technical products. You will help create a positive experience in a collaborative team environment.

Responsibilities include assisting customers via phone, email, or chat, identifying trends, and relaying process improvements. The role emphasizes clear communication, patience, and the ability to explain technical topics to diverse audiences.

Qualifications

• 1–2 years of recent tech support experience (Mac/Windows preferred).
• Ability to learn quickly and train or teach others.
• Ability to explain technical topics to all audiences.
• Excellent written and verbal communication skills.
• Patience, empathy and a positive mindset.
• Experience with API development and third-party integrations is a plus.

Responsabilités

• Interact with customers via phone, email, or chat to provide product support.
• Ensure appropriate actions are taken to resolve problems and concerns.
• Capture insights to identify trends and emerging issues.
• Report process issues that require updates or adjustments.
• Engage in ongoing training to understand all company products and features.

Connaissances

Communication

Patience

Empathy

Learning ability

Tech support experience

Description du poste

OSI Engineering, Inc. in Tucson, AZ is seeking a Customer Support / Care Experience Specialist to answer incoming calls about technical products. You will help create a positive experience in a collaborative team environment.

Responsibilities include assisting customers via phone, email, or chat, identifying trends, and relaying process improvements. The role emphasizes clear communication, patience, and the ability to explain technical topics to diverse audiences.