Inbound Support Specialist - Customer Care & Solutions

RoShay Services; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

RoShay Services in Tucson, AZ seeks an inbound Customer Service Representative to handle inquiries, troubleshoot issues, and deliver effective resolutions that boost customer satisfaction and support business performance.

You will manage inbound calls, identify needs, document interactions, and escalate complex problems with follow-through, maintaining professional communications and a calm, empathetic demeanor.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to adapt to varying customer needs.
• Problem-solving skills with attention to detail.
• Professional phone etiquette and calm, empathetic approach.
• Ability to learn and apply service/account information accurately.

Responsibilities

• Answer and manage inbound calls professionally and efficiently.
• Identify customer needs, investigate concerns, and resolve problems.
• Provide accurate information about services and customer accounts.
• Maintain customer records and document interaction outcomes.
• Escalate complex issues when necessary while ensuring follow-through.
• Deliver consistent service quality aligned with customer engagement goals.

Skills

Customer service mindset

Communication skills

Adaptability

Problem-solving

Empathetic phone etiquette

Job description

RoShay Services in Tucson, AZ seeks an inbound Customer Service Representative to handle inquiries, troubleshoot issues, and deliver effective resolutions that boost customer satisfaction and support business performance.

You will manage inbound calls, identify needs, document interactions, and escalate complex problems with follow-through, maintaining professional communications and a calm, empathetic demeanor.