Tech Support Concierge - PM Shift (Onsite Lehi)

Everpure; Lehi (UT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Incentive pay

Equity

Flexible time off

Job summary

Everpure in Lehi, Utah is seeking a Customer Services Specialist to manage inbound inquiries and route them to the right engineers, ensuring rapid, world-class support. You will communicate proactive updates, monitor queues for SLA adherence, and collaborate with Support Engineers and Managers to deliver outstanding service.

The role emphasizes in-office work from Lehi with potential incentive pay or equity and a pay range of $20–$30 per hour.

Qualifications

• 1 year of experience in phone-based support or frontline IT/support.
• Ability to translate complex issues into clear customer updates.
• Proficient in navigating support ecosystems and ticket systems.
• Strong organizational skills and prioritization under pressure.
• Team-focused with KPI-driven collaboration.
• Work from the Lehi, UT office per company policy.

Responsibilities

• Direct all incoming support requests to engineers to minimize downtime.
• Provide proactive status updates and set expectations for resolution.
• Audit the support queue by severity to meet SLAs.
• Analyze recurring trends to help improve platform stability.

Skills

Phone support

Customer service

Communication

Tools

Case tracking systems

VoIP tools

Web collaboration tools

Job description

Everpure in Lehi, Utah is seeking a Customer Services Specialist to manage inbound inquiries and route them to the right engineers, ensuring rapid, world-class support. You will communicate proactive updates, monitor queues for SLA adherence, and collaborate with Support Engineers and Managers to deliver outstanding service.

The role emphasizes in-office work from Lehi with potential incentive pay or equity and a pay range of $20–$30 per hour.