Customer Support/Order Entry (Mechanical Aptitude a PLUS, $23-$24/hr

#twiceasnice Recruiting; Salt Lake City (UT); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical/Dental (no cost for employees)

Vision

Life Insurance

401K w/ Match

PTO

Job summary

#twiceasnice Recruiting is seeking a Customer Support/Order Entry Specialist in Salt Lake City, Utah. The role involves managing customer inquiries, processing orders, and building strong relationships with customers. Ideal candidates should possess 1+ years of customer support experience and strong organizational skills.

This is a full-time, on-site position with a salary of $23/hr - $24/hr plus benefits including medical, dental, vision, life insurance, and 401K with match.

Qualifications

• 1+ years of customer support or customer service experience required.
• Tech-savvy and comfortable learning new software is required.
• Ability to work 100% on-site is required.

Responsibilities

• Assist customers with product inquiries and order placement.
• Accurately enter and process customer orders.
• Respond to inquiries promptly and professionally.

Skills

Customer support experience

Organizational skills

Tech-savvy

Job description

Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS)

Location: Salt Lake City, Utah (100% on-site)

Salary: $23/hr - $24/hr + Benefits

Benefits: Medical/Dental (no cost for employees), Vision, Life Insurance, 401K w/ Match, PTO

Job Type: Full-Time

Typical Hours: Monday – Friday, 8am – 5pm PT

Start Date: ASAP

Our client in the industrial parts industry is looking for a Customer Support /Order Entry Specialist to join their team in Salt Lake City, Utah. In this role, you will manage customer inquiries with a professional and courteous demeanor and process orders received via phone, fax, email, or in person. The ideal candidate will have prior customer support experience and excellent organizational skills. While a mechanical aptitude is a plus, our client believes they can train anyone with the right initiative to be successful in this role. This is a great opportunity to build a long-term career with a stable company known for its great culture and long-tenured team members.

Responsibilities

• Assist customers with product inquiries and order placement
• Recommend products based on customer needs
• Accurately enter and process customer orders
• Monitor and follow up on order statuses
• Build strong relationships with customers
• Respond to inquiries promptly and professionally
• Process returns and exchanges
• Maintain accurate and legible customer records
• Collaborate with other departments to fulfill customer needs
• Stay informed on new products, vendor updates, and industry trends

Qualifications

• 1+ years of customer support or customer service experience required
• Tech-savvy and comfortable learning new software is requiredAbility to work 100% on-site is required