Real-Time Chat & Email Support Specialist (Hybrid)

Conservice LLC; Logan (UT); Hybride; USD 21 000 - 25 000; Plein temps

Résumé du poste

Conservice LLC in Utah is seeking a Chat/Email Specialist for a hybrid work setup, primarily in-office Tuesday through Thursday. The role supports residents by handling real-time chat and email inquiries, delivering prompt, accurate responses and maintaining service quality.

Wage is $15.75 per hour plus tier-based performance pay. Schedule options include 8am-5pm or 9am-6pm MT, with in-office days on Tue–Thu.

Qualifications

• Strong organization and time management required.
• Excellent verbal and internal communication skills.
• Ability to work independently with minimal supervision.
• Consistent attendance and reliability expected.

Responsabilités

• Address customer service emails
• Maintain availability in chat software and answer incoming chat requests
• Maintain high level of quality and customer service in all communication
• Keep management updated on e-mail volume and specific complaints or issues
• Communicate with clients and other departments as necessary
• Assure quality control of outgoing email
• Submit and follow up on EWOK submissions relating to emails and accounts
• Take on additional assignments or projects as needed
• Phone use: Inconsistent (up to 5% of a workday)
• Outbound calls to leasing offices as needed

Connaissances

Organization

Time management

Verbal communication

Internal communication

Independent work

Attendance

Formation

High School Diploma / GED

Description du poste

Conservice LLC in Utah is seeking a Chat/Email Specialist for a hybrid work setup, primarily in-office Tuesday through Thursday. The role supports residents by handling real-time chat and email inquiries, delivering prompt, accurate responses and maintaining service quality.

Wage is $15.75 per hour plus tier-based performance pay. Schedule options include 8am-5pm or 9am-6pm MT, with in-office days on Tue–Thu.