Senior IT Support Specialist - Windows & Mobile

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

AHU Technologies Inc is seeking an experienced IT Support Specialist to provide technical assistance to computer system users within a Windows-based environment for the DC agency. The role involves configuring and deploying desktops and laptops, managing mobile devices, and delivering responsive desktop and mobile support.

You will diagnose and resolve issues across Microsoft 365, Adobe, email, Teams, and OneDrive, document problems, and maintain asset records.

Qualifications

• Provide technical support to computer system users by telephone, email, etc.
• Maintain personal computers, systems and printers.
• Install and troubleshoot computer operating systems and software.

Responsibilities

• Provides technical assistance to computer system users in a Windows-based environment.
• Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
• Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
• Identifies, researches, and resolves software‑related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
• Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
• Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
• Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
• Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.

Skills

Technical support

PC maintenance

OS & software installation

Education

Bachelor’s degree in IT or related field or equivalent experience

Job description

AHU Technologies Inc is seeking an experienced IT Support Specialist to provide technical assistance to computer system users within a Windows-based environment for the DC agency. The role involves configuring and deploying desktops and laptops, managing mobile devices, and delivering responsive desktop and mobile support.

You will diagnose and resolve issues across Microsoft 365, Adobe, email, Teams, and OneDrive, document problems, and maintain asset records.