Tech Support Analyst: Elevate Customer Solutions (NYC)

Accenture; New York, Northern (NY, KY); Hybrid; USD 33,000 - 87,000; Full time

Job summary

Accenture is seeking candidates for an onsite Customer Technical Support role in New York. You will resolve IT-related requests, document cases, and track progress to closure while monitoring systems to prevent incidents and proactively improve service.

The position emphasizes customer satisfaction, with a path to grow as a subject-matter expert, contributing to meaningful impact in a dynamic environment.

Qualifications

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Bachelor's Degree in relevant field

Job description

Accenture is seeking candidates for an onsite Customer Technical Support role in New York. You will resolve IT-related requests, document cases, and track progress to closure while monitoring systems to prevent incidents and proactively improve service.

The position emphasizes customer satisfaction, with a path to grow as a subject-matter expert, contributing to meaningful impact in a dynamic environment.