Onsite NYC Tech Support Analyst

Accenture Infrastructure and Capital Projects, LLC; New York (NY); On-site; USD 33,000 - 87,000; Full time

Job summary

Accenture is seeking an onsite Customer Technical Support professional for our New York City office. You will provide technical support, document and track cases, monitor systems, and help prevent incidents while collaborating with teams to deliver thoughtful solutions that matter.

The ideal candidate has at least 1 year of experience in customer technical support, master proficiency in the role, expert proficiency in customer satisfaction, and a high school diploma or GED.

Qualifications

• 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow‑up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Job description

Accenture is seeking an onsite Customer Technical Support professional for our New York City office. You will provide technical support, document and track cases, monitor systems, and help prevent incidents while collaborating with teams to deliver thoughtful solutions that matter.

The ideal candidate has at least 1 year of experience in customer technical support, master proficiency in the role, expert proficiency in customer satisfaction, and a high school diploma or GED.