Campus Technology Support & Training Specialist

Edgewood University; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Edgewood University in Madison, Wisconsin, is seeking a Technology Support Specialist to provide high-quality technical support for end-user computer systems and instructional technology. This role involves customer service, troubleshooting, and maintaining various technology on campus.

The ideal candidate should have a two-year degree in IT Systems and be proficient in Microsoft Office. Working independently and providing excellent service skills are crucial for success in this role.

Qualifications

• Ability to work independently with minimum supervision.
• Strong communication skills including face-to-face and audio/text.
• Competency in troubleshooting office technology issues.

Responsibilities

• Provide high-quality technical support for end user computer systems.
• Support and maintain instructional technology equipment on campus.
• Assist faculty and staff with hardware and software issues.

Skills

Customer service skills

Technical support for multimedia

Proficient in Microsoft Office

Ability to learn new software

Multicultural competence

Education

Two-year degree in Information Technology Systems

Tools

Microsoft Windows

MacOS

Adobe software

Job description

Edgewood University in Madison, Wisconsin, is seeking a Technology Support Specialist to provide high-quality technical support for end-user computer systems and instructional technology. This role involves customer service, troubleshooting, and maintaining various technology on campus.

The ideal candidate should have a two-year degree in IT Systems and be proficient in Microsoft Office. Working independently and providing excellent service skills are crucial for success in this role.