Tech Support Agent: iOS & Networking Expert

Brivo; Austin (TX); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Great Place to Work-Certified

401k with company match

Paid Time Off (PTO)

Job summary

Brivo is seeking a Technical Support Agent in Austin to deliver outstanding technical support for Brivo Access. You will handle first-install setup, coordinate with internal teams, and contribute to product direction for the iOS platform in a fast-paced, collaborative environment.

The role emphasizes clear communication, problem solving, and the ability to learn new hardware and software quickly. Onsite role with strong cross-team collaboration and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of hardware and software.
• Intermediate knowledge of networking.
• Intermediate knowledge of Linux.
• Minimum of two years of relevant experience.

Responsibilities

• Accepting support requests from several channels (chat, phone, email).
• Effective management of multiple cases using the Zoho Desk ticketing system.
• Providing support to the Inside Sales and Sales Engineering Teams.
• Testing and evaluating new technologies.
• Developing camera support files.
• Performing other related duties as assigned.

Skills

Communication

Customer service

Telephone etiquette

Troubleshooting

Technical explanation

Analytical thinking

Networking knowledge

Linux knowledge

Learning agility

Tools

Zoho Desk

Job description

Brivo is seeking a Technical Support Agent in Austin to deliver outstanding technical support for Brivo Access. You will handle first-install setup, coordinate with internal teams, and contribute to product direction for the iOS platform in a fast-paced, collaborative environment.

The role emphasizes clear communication, problem solving, and the ability to learn new hardware and software quickly. Onsite role with strong cross-team collaboration and growth opportunities.